Digital Front Door

Vancouver Clinic has made customer experience its foundation—designing systems where the right thing to do is the easiest thing to do. By combining Lean principles, leadership engagement, and a culture of continuous improvement, the clinic uses MyChart, video visits, and decision trees to simplify scheduling and billing, expand access, and create a seamless digital experience—with more than 80% of patients active in MyChart, 23% of visits scheduled online, and 66% of statements delivered electronically.

UC Davis Health, UMMC, and The Queen’s Health System make care faster and more affordable with on-demand virtual visits. Patients connect to providers in under 10 minutes—saving an average of $94 per visit. UC Davis completes 2,000 visits monthly, and 30% of Queen’s patients say they wouldn’t have sought care otherwise.

Catholic Health transformed patient access and financial experience by tripling self-scheduled appointments through MyChart, reducing cancellations from 16.9% to 3.4%, and streamlining billing with digital payments. Patients now schedule the right care with ease, while Apple Pay and Google Pay integration drove $2.1 million in self-pay collections and nearly doubled payment completion rates.

NYU Langone Health’s digital front door gives patients seamless access to care through MyChart, where more than 1.8 million appointments are now scheduled each year. With features like virtual visits, online registration, billing, and real-time results, they deliver a connected, convenient experience that strengthens engagement and sets a new standard for digital care.