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Cheers: The CRM for Healthcare

Providing your patients with a warm, tailored, and meaningful experience can help improve care outcomes and encourage them to return in the future. With Epic’s CRM application, Cheers, you can holistically understand your patients and consumers, connect them with care, and personalize future interactions.

Close Care Gaps and Keep Patients Healthy

Cheers can help your contact center agents make the most of each interaction, using opportunities to proactively identify and address important health maintenance tasks that patients might not have on their radar.

Close Care Gaps and Keep Patients Healthy

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Attract New Patients

Prospective patients can complete forms on your website to express interest in your services, such as neurology or orthopedics. Cheers can then automatically follow up, helping bring new patients into your organization. In addition, Cheers can identify existing patients who are candidates for new services or who might be interested in new locations and share those opportunities with them.

Attract New Patients

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Track Engagement and Outcome Metrics

As you contact patients through Cheers, you can track each step of the engagement journey, including message open and click rates. You can also track outcomes such as appointments scheduled and completed as a result of a campaign, patients who are diagnosed based on preventive screenings, and revenue generated from that care.

Track Engagement and Outcome Metrics

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Understand Patients and Provide a Consistent Experience

Call centers are often the first point of contact for new patients, leaving a lasting impression. The Cheers – Call Management module helps by providing information on callers’ past interactions with your organization, helping your staff have a more personalized, informed conversation about topics ranging from scheduling appointments to billing questions.

Understand Patients and Provide a Consistent Experience

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Help Patients Find Providers

When patients call the clinic or call center to change their PCP, find a provider who is accepting new patients, or understand which providers are available in which locations, staff can use Epic’s Provider Finder feature to locate providers and their contact information.

Help Patients Find Providers

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Help Call Center Staff Keep Requests Moving

Cheers includes a number of tools to help call center staff and their managers make sure that patient communications are routed to the correct department or clinician, that patients get responses in a timely manner, and that issues are closed promptly and with the appropriate follow-up.

Help Call Center Staff Keep Requests Moving

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Prioritize Outreach and Effectively Strategize

Prioritize which leads to reach out to first, ensuring a campaign reaches its most critical leads. To make sure your organization has enough resources to accommodate all of your leads, tailor campaigns to dynamically change population size based on upcoming appointment availability.

Prioritize Outreach and Effectively Strategize

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Cheers: The CRM for Healthcare

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