Epic’s Garrett Adams Discusses Emmie with CNN’s Jen Christensen
October 15, 2026
Emmie, Epic’s AI for patients, is available directly within MyChart and is being adopted by a growing number of health systems.
As millions of Americans increasingly turn to AI chatbots for health questions, Epic’s Emmie AI for patients offers built-in safeguards. Emmie helps patients understand complex medical information, schedule appointments, and get answers to their billing questions—all from within the secure MyChart patient portal, where it can ground its answers in the patient’s actual health history.
Epic’s Garrett Adams describes Emmie as “an extension of the care team that strengthens the connection to their provider rather than supplant it,” adding that the tool is built to recognize when a question should be escalated to a human rather than answered by AI.
A Conversation with Borno Akhter on Building Technology That Helps Patients
October 12, 2026
Epic’s Hello World development lead discusses immersion trips, earning patient trust over text and voice, and helping patients get what they need—however they prefer to communicate.
Memorial Hermann Health System Clinicians Use Epic’s AI Tool to Help Patients Better Understand Test Results
September 8, 2026
Clinicians at Memorial Hermann Health System (MHHS) are using a new artificial intelligence (AI) tool built directly into Epic to help patients better understand their test results and to make informed decisions about next steps in their care journey.
