Emmie for Patients

Ochsner Health implemented Epic's Conversational AI for SMS Ticket Scheduling, part of Emmie AI-driven assistance for patients, for confirming and rescheduling appointments. By increasing the kinds of text responses the automated system understands, Ochsner achieved a 21% increase in appointment confirmation rates—from 43% to 52%. It also estimates it saved more than 500 call center hours in seven months.