AI for Operations

AI assistance extends beyond clinical workflows, helping staff throughout a healthcare organization efficiently complete their work.
Identify Opportunities
Level of Service
To save clinicians time and make billing more accurate, Epic automatically suggests a level of service based on data entered throughout the visit—including free text details in notes.
Utilization Overview
Help utilization managers save time by combing the patient's chart and compiling the relevant information into a drafted summary to review and send to payers.
AI-extracted Findings in Radiology
Turn free-text radiology reports and into actionable follow-ups, helping patients receive timely follow-up care.
Conversational AI
SMS Scheduling
Patients can have a more convenient experience and save staff time by texting with an AI assistant to find appointment times that work for them.
Billing Questions
An AI assistant can take on basic billing support for your patients—answering billing questions, managing payments and payment plans, and more—to free up staff for more complex tasks.
Your Analytics SideKick
Explore hunches and dig deeper into data by prompting SideKick with conversational queries, such as "Show me pediatric patients with high lead levels."
An Assistant
Coding Assistance
Let AI tee up diagnosis and procedure codes based on clinical content for each visit to help coders spend less time digging through the chart.
Denials
Use AI to draft the reason for appealing a denial based on clinical documentation.
CDI Suggestions
Improve CDI specialist efficiency by looking for query opportunities within clinical documentation and showing them to the reviewer.
Microsite Builder
Create drafts of patient-facing MyChart microsites that promote specific services you provide and complement your other outreach initiatives.